I work with PR consultancies to improve profitability and service quality, and strengthen staff and client retention.

My engagements are project-based and focus on delivering real results by improving processes and standards across client relationship management and agency management.

The benefits to agencies are simple – discrete quality and operations challenges can be resolved, adding value and improving profitability, without diverting revenue generating consultants away from client service and new business.

New service - > CMS Preparation; for new PRCA joiners, re-auditing agencies and those contemplating future membership

Chief-Operating-Officer-On-Demand Services

• Deploying quality systems
  from client management and long term team quality issues to PRCA Consultancy Management Standard audit preparation and coaching.
  > Case study – team performance
  > Case study – CMS

• Managing utilisation and profitability
  from capacity planning and utilisation analysis to budget and workload management
  > Case study – over-service project

• Talent management
  from coaching and development to designing and delivering training.
  > Case study – designing AD-wide training scheme

• Business planning
  developing and managing realistic, achievable and inclusive business plans
  > Case study – business planning